Welcome to the Qualify platform. We are committed to providing the best educational and training experience for our valued trainees. This refund policy aims to clarify the conditions and procedures related to refunding payments made for training courses under specific circumstances.

1. General Refund Conditions

Refund Period: A full refund can be requested within 14 days from the date of course purchase. A 50% refund can be issued if the request is made at least one week before the start of the course. No refunds will be issued within two days prior to the start date.

Course Progress: Refunds will not be granted if the trainee has completed more than 25% of the course content or has received a course completion certificate.

2. Acceptable Reasons for Refund

Technical Issues: If there are technical problems from the platform’s side that prevent full access to the course content.

Force Majeure: Emergency circumstances that prevent the trainee from completing the course, which must be supported by evidence.

3. Refund Request Procedure

Submitting a Request: The trainee must submit a refund request via email to:
refund@qualify4ce.com

Request Information: The request must include details such as the trainee’s name, order number, course name, reason for the refund, and any required supporting documents.

Review Process: The platform’s management will review the request and verify if the stated conditions are met within 5 business days.

4. Refund Methods

Payment Method: The refunded amount will be returned using the same payment method used during the original purchase.

Processing Time: Refunds may take up to 14 business days after approval.

5. Refund Policy Exceptions

Customized Courses: Courses that have been customized or modified specifically for the trainee are not eligible for refunds.

Special Offers: Promotional offers or discounts may not be eligible for refunds unless otherwise stated.

Digital Materials: Once digital materials have been downloaded or accessed, refund requests will not be accepted.

6. Changes to the Refund Policy

Qualify reserves the right to modify this refund policy at any time without prior notice. It is recommended to review this page regularly to stay informed of any updates.

7. Contact Us

If you have any questions or inquiries regarding the refund policy, please contact our support team:

Email: info@qualify4ce.com
Phone Numbers:

• (+20) 1556671260 – Calls and WhatsApp

• (+966) 599395821 – WhatsApp only

Thank you for choosing Qualify for your continuous learning journey. We are here to support you and ensure you have an outstanding educational experience.